Privacy Policy

Introduction

Welcome to https://zamzama.karachi-pakistan.com (hereafter referred to as “Zamzama,” “us,” or “we”). We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and in compliance with global privacy standards. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of Zamzama’s online presence, including but not limited to:

Our primary website at https://zamzama.karachi-pakistan.com.
Any mobile applications or software developed by us for user interaction.
Online services and products offered through our platform.
Interactions between users and Zamzama via email, phone, text messages, or other communication channels.

Please note that this policy does not extend to third-party platforms, applications, or services linked to or accessed from our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy governs various activities when you engage with Zamzama:

Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your personal information to provide these services.
Website Visits: Visiting our websites linked to this policy means you agree to the terms outlined here regarding data collection and usage.
Communications: If you choose to receive newsletters, promotional emails, or any other form of communication from us, we will use your contact details for these purposes. You can opt-out at any time through the unsubscribe mechanism provided in our communications.

Personal Data Collection

Zamzama collects multiple categories of personal data, which may include:

Account Information: This includes user IDs, usernames, and passwords required to access your account on our platform.
Payment Details: We securely store payment information such as credit card numbers, billing addresses, and transaction history for processing purchases and subscriptions.
Financial Records: In some cases, we may collect financial data related to transactions, including bank account details (if provided for direct payments).
Purchase History: Information about products or services purchased from us, including quantities, dates, and prices.
Mobile Device Identifiers: Unique identifiers assigned to your mobile device, such as IP addresses, device IDs, and advertising IDs.
Location Data: If you choose to provide it, we may collect your location data for personalized content or services.
Feedback and Reviews: Any comments, reviews, or feedback you submit through our platform.
Social Media Information: If you connect your social media accounts with Zamzama, we may access and store data from these platforms (subject to their privacy policies).
Product Interactions: Details about how you interact with our products, including usage patterns and preferences.

We collect this data through various methods: user forms, account registration, browsing behavior, purchase transactions, device settings, and direct communication with users. Additionally, third-party service providers may share personal information with us, but they are bound by their own privacy agreements.

Cookies and Tracking Technologies

Zamzama uses cookies and similar tracking technologies to enhance user experience and gather analytics:

Strictly Necessary Cookies: These are essential for the basic functionality of our website and applications. They ensure secure login sessions, remember your preferences, and enable seamless navigation.
Preference Cookies: We use these cookies to store user settings and preferences, providing a personalized experience across Zamzama’s platform.
Analytics Cookies: Used by our analytics partners to collect aggregated data about how visitors interact with our website and applications, helping us improve our services.

Users have the option to control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Data Retention and Deletion

Zamzama follows strict data retention policies in compliance with applicable laws:

Account Information: We retain account data for as long as your account is active or as needed for legal purposes (e.g., dispute resolution).
Transaction Records: Financial and purchase data may be stored for an extended period to facilitate audits, tax requirements, and fraud prevention.
Communication Records: Messages and emails sent through our platform are retained for a limited time for customer support and record-keeping purposes.
Analytics Data: Aggregated analytics data is usually retained for a maximum of 12 months before being anonymized or deleted.

Users have the right to request the deletion of their personal data, subject to legal obligations and legitimate business interests.

Your Rights

Depending on your jurisdiction, you are entitled to certain rights regarding your personal data:

Access: You can request access to the personal information we hold about you and its processing details.
Rectification: The right to have inaccurate or incomplete personal data corrected.
Erasure (Right to be Forgotten): In some regions, you can ask for the deletion of your personal data if there is no compelling reason to retain it.
Restriction: You may request restrictions on processing your data under certain circumstances.
Portability: The ability to receive a copy of your personal data in a structured format or to transfer it to another controller.
Objection: Opposing the processing of your data for specific purposes, including direct marketing.
Non-Discrimination: You have the right not to be subjected to automated decision-making that significantly affects you.

To exercise these rights or if you have any data-related queries, please contact our Data Privacy Team at [email protected]. We will respond to your request promptly and in line with applicable laws.

Changes to Privacy Policy

Zamzama reserves the right to update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Us

For general inquiries, technical support, unsubscribe requests, or data privacy-related questions, please contact us:

Email: [email protected]
Mailing Address: Zamzama Data Privacy Team, [Street Address], Karachi, Pakistan.

We appreciate your trust in sharing your personal information with Zamzama. Your privacy is a top priority for us, and we are committed to protecting it.